Aeroflot, the national carrier of Russia, offers a smooth and efficient flight reservation system through its website, mobile app, customer service, and authorized travel agents. The airline provides a range of fare classes to meet the needs of different travelers, from budget-conscious to those seeking a premium experience.
#### **Booking & Ticket Options** Aeroflot offers multiple fare types, each tailored to different traveler needs: - **Economy Class** – Standard seating with in-flight entertainment and complimentary meals on long-haul flights. Economy passengers also benefit from the basic amenities necessary for comfortable travel. - **Comfort Class** – An upgraded version of Economy, offering extra legroom, additional amenities, and enhanced customer service, making it ideal for passengers seeking more comfort without the full luxury of Business Class. - **Business Class** – Lie-flat seats, priority check-in, access to exclusive airport lounges, and premium meals and beverages. Business Class passengers enjoy a more luxurious experience both in the air and on the ground.
Tickets are available in both refundable and non-refundable options. Aeroflot accepts payments via credit/debit cards and **Aeroflot Bonus miles**, the airline's frequent flyer program. Passengers can also use **Aeroflot Bonus miles** to pay for upgrades or additional services.
#### **Manage Booking & Upgrades** Aeroflot’s "Manage Booking" feature allows passengers to modify their reservations. Changes that can be made include: - **Modifying flight dates and times** (depending on the fare rules) - **Selecting seats** - **Adding extra baggage** - **Upgrading to a higher class** using **Aeroflot Bonus miles** or cash for Business Class
Passengers can also use the online system to request special services or add meal preferences.
#### **Baggage & Check-in** Baggage allowance is determined by fare class and destination. Economy passengers generally receive one checked bag, while Comfort and Business Class passengers have more generous baggage allowances. Additional baggage can be purchased at discounted rates online.
Aeroflot provides various check-in options: - **Online Check-in** (available 24 hours before departure) - **Mobile Check-in** via the Aeroflot app - **Self-service kiosks** at select airports - **Airport check-in counters**
#### **Cancellation & Refund Policy** The refund and cancellation policies depend on the ticket type: - **Flexible tickets** allow for free cancellations and rebooking. - **Restricted fares** (often in Economy) may incur cancellation fees and have limited flexibility for changes. - **Business Class tickets** typically provide more flexibility, allowing passengers to make changes or cancellations with fewer restrictions.
Refund requests can be processed through the airline’s website or customer service.
#### **Additional Services & Special Assistance** Aeroflot provides a variety of services to ensure a comfortable travel experience for all passengers, including: - **Family Assistance** – Special services for families traveling with children, such as priority boarding and family-friendly in-flight entertainment. - **Unaccompanied Minors** – Assistance for children traveling alone, ensuring safety and care throughout their journey. - **Special Meal Requests** – Custom meal options for passengers with specific dietary needs, including vegetarian, halal, and gluten-free meals. - **Disability Assistance** – Personalized services for passengers requiring mobility aids or other forms of assistance.
The **Aeroflot Bonus** loyalty program allows frequent travelers to earn miles for every flight, which can be redeemed for upgrades, flights, and additional services, enhancing the travel experience.
With its variety of fare options, flexible booking policies, and commitment to passenger comfort, Aeroflot provides a reliable travel option for both business and leisure travelers.
Would you like more information about a specific policy or service, such as baggage fees or how to earn **Aeroflot Bonus miles**?